Refund Policy

Last updated: Sep 22, 2024

At Tech Digital Studio we are committed to offering high quality services in Image, Strengthening, and Brand Strategy. However, we understand that situations may sometimes arise where a refund is required. Below, we detail our refund policy to ensure a transparent and fair relationship with our customers.

1. Covered Services

This refund policy applies to the following services:

• Graphic design (logos, banners, templates).
• Brand strategy consulting.
• Photo shoots.
• Social media optimization.

Downloadable digital products or services already completed and approved by the customer are non-refundable, except in special circumstances.

2. Conditions for Requesting a Refund

Refunds may be requested under the following conditions:

Customer Satisfaction

– If the client is not satisfied with the initial deliverables and communicates it before performing more than two rounds of revisions (in the services where applicable), they may request a partial refund of 50% of the total cost. After the third review, refund requests will not be accepted.

Consulting Sessions

– If a scheduled consulting session has not taken place, a full refund may be requested. However, if the session has already been held, no refund will be offered.

Start of Services

– In the event that a service has not yet started, a full refund may be requested. If the service has started and the customer is not satisfied within the first 7 days, a partial refund of 50% may be requested.

3. Process for Requesting a Refund

To request a refund, follow these steps:

1. Send an email to info@techdigitalstudio.com with the subject line “Refund Request.”
2. Include the order or reference number, a brief description of the reason, and any evidence if necessary.
3. The Tech Digital Studio team will evaluate your request and provide you with a response.

4. Refund Times

Once the refund request is approved:

• The money will be returned through the same payment method used by the customer.
• Refunds can take anywhere  from 5 to 10 business days to process, depending on the bank or payment provider.

5. Exceptions

No refunds will be given in the following circumstances:

• Completed and customer-approved services.
• Changes of opinion or situations that are not related to the quality of service.
• Delays in the delivery of materials by the customer that affect compliance with established deadlines.

6. Modifications to the Policy

Tech Digital Studio reserves the right to modify this policy at any time. Changes will be notified to customers 30 days in advance.

Contact:
If you have questions or concerns about our refund policy, please contact us at info@techdigitalstudio.com and we will be happy to assist you.